PLEASE REVIEW THE FOLLOWING INFORMATION CAREFULLY BEFORE PURCHASING, AS IT CONTAINS IMPORTANT INFORMATION REGARDING THE POLICY AT NUDEHAIRCOMPANY. CUSTOMER SATISFACTION AND UNDERSTANDING ARE OF UTMOST IMPORTANCE TO NUDEHAIRCOMPANY.

COLOR DISCLAIMER

NHCO. SUPPLIES SINGLE DONOR CAMBODIAN HAIR BUNDLES. BECAUSE THESE BUNDLES ARE SOURCED FROM LONE DONORS, SLIGHT COLOR VARIATIONS MAY BE PRESENT. IF YOU CHOOSE TO COLOR CAMBODIAN HAIR BUNDLES, CAMBODIAN HAIR LACE PRODUCTS, OR VIRGIN HAIR WIGS, IT IS RECOMMENDED THAT ANY CHEMICAL PROCESSING OF THE HAIR BE HANDLED BY A LICENSED PROFESSIONAL. HAIR CAN UNPREDICTABLY REACT TO CHEMICAL TREATMENTS, POSSIBLY RESULTING IN BREAKAGE, MATTING, SHEDDING, TANGLING AND/OR DRYNESS. IN CONCLUSION, ERRONEOUS TECHNIQUES MAY DAMAGE THE PRODUCT. PLEASE NOTE THAT ALTERING THE HAIR COLOR IN ANY WAY MAY CHANGE ITS ORIGINAL TEXTURE. NUDEHAIRCOMPANY IS NOT LIABLE FOR ANY CHANGES TO THE PRODUCT’S CONDITION AFTER IT HAS BEEN ALTERED FROM ITS ORIGINAL STATE. ONCE THE HAIR COLOR AND/OR TEXTURE HAS BEEN ALTERED, RETURN SERVICES WILL NO LONGER BE AVAILABLE. IN AN EFFORT TO ENSURE ALL “NATURAL BROWN” CAMBODIAN HAIR BUNDLES ARE READY TO BE BLEACHED/DYED, EACH BUNDLE GOES THROUGH BLEACH TESTING TO VERIFY THEIR LIFTING CAPABILITIES TO #613 DURING ORDER PROCESSING.

PAYMENT TERMS

PAYMENT METHODS OUTSIDE OF FINANCING WILL BE CHARGED 100% OF THE ORDER TOTAL. MAJOR CREDIT CARDS, DEBIT CARDS, AND FLEXIBLE PAYMENT OPTIONS ARE ACCEPTED. NUDEHAIRCOMPANY TAKES A ZERO-TOLERANCE APPROACH TO CREDIT CARD FRAUD AND MERCHANDISE THEFT. ANY FRAUDULENT ACTIVITY WILL BE FLAGGED AND PROSECUTED TO THE FURTHEST EXTENT OF THE LAW. ONCE PAYMENT HAS BEEN CONFIRMED, ORDERS CANNOT BE CANCELED, CHANGED, OR REFUNDED. TO INITIATE THE CANCELLATION/REFUND PROCESS BEFORE OR DURING ORDER PROCESSING, PLEASE CONTACT NUDEHAIRCOMPANY VIA EMAIL. CHANGES CANNOT BE MADE TO THE ORDER AT ANY POINT.

REFUNDS

DUE TO THE NATURE OF THE PRODUCTS SOLD AT NUDEHAIRCOMPANY, ONLY RETURNED ITEMS WILL BE ELIGIBLE FOR REFUND. SEE FULL RETURN POLICY FOR MORE INFORMATION.

DISPUTES

DUE TO THE NATURE OF THE PRODUCTS SOLD AT NUDEHAIRCOMPANY, ALL DISPUTES WILL BE CHALLENGED. BEFORE RESORTING TO FILING A DISPUTE, PLEASE REACH OUT TO NUDEHAIRCOMPANY TO DISCUSS ANY CONCERNS AND POTENTIAL RESOLUTIONS.

ORDER PROCESSING (7-14 day shipping)

NUDEHAIRCOMPANY PROCESSES ORDERS MONDAY-FRIDAY. ANY ORDERS PLACED ON FRIDAY, SATURDAY, OR SUNDAY WILL BE PROCESSED THE FOLLOWING MONDAY. ONCE SHIPPED, ORDERS WILL ARRIVE WITHIN THE TIMEFRAME SELECTED AT CHECKOUT. PLEASE NOTE THAT HOLIDAYS ARE NOT CONSIDERED BUSINESS DAYS. THIS MUST BE CONSIDERED WHEN PLACING AN ORDER. NUDEHAIRCOMPANY IS NOT LIABLE FOR ANY SHIPMENT DELAYS ONCE A PACKAGE IS RECEIVED BY THE CARRIER. TO ENSURE TIMELY DELIVERY, IT IS RECOMMENDED THAT ORDERS BE PLACED WELL IN ADVANCE TO ACCOUNT FOR POSSIBLE DELAYS.

SIGNATURE UPON DELIVERY

TO ENSURE ALL CUSTOMERS FEEL A SENSE OF SECURITY WHEN AWAITING A PACKAGE OF HIGH VALUE, A SIGNATURE WILL BE REQUIRED AT THE TIME OF DELIVERY FOR ALL SHIPMENTS FROM NUDEHAIRCOMPANY. SIGNATURES CANNOT BE WAIVED. IF THE RECIPIENT WILL NOT BE PRESENT AT THE TIME OF DELIVERY, THEY SHOULD CONTACT UPS TO ARRANGE FOR A DIFFERENT DELIVERY OPTION. IN THESE INSTANCES “HOLD FOR PICKUP” IS THE MOST IDEAL DELIVERY OPTION.

FAILED DELIVERIES, REFUSED SHIPMENTS, AND INCORRECT/INCOMPLETE SHIPPING ADDRESSES

WHEN IN THE PROCESS OF PLACING AN ORDER, PLEASE CHECK THAT THE SHIPPING ADDRESS PROVIDED IS CORRECT, COMPLETE, AND VALID. BECAUSE ORDERS ARE SHIPPED TO THE ADDRESS PROVIDED AT CHECKOUT, THE INFORMATION PROVIDED MUST BE WITHOUT ERROR. IF A PACKAGE APPEARS LOST IN TRANSIT OR THERE IS AN ISSUE WITH THE STATUS OF A PACKAGE, PLEASE CONTACT NUDEHAIRCOMPANY. NUDEHAIRCOMPANY WILL THEN REACH OUT TO THE CARRIER FOR MORE INFORMATION AND POTENTIALLY LAUNCH AN INVESTIGATION. THIS PROCESS MAY TAKE ANYWHERE FROM 7-14 BUSINESS DAYS. NUDEHAIRCOMPANY CANNOT GUARANTEE THAT LOST PACKAGES WILL BE RECOVERED HOWEVER, NUDEHAIRCOMPANY WILL TRY ITS BEST TO RESOLVE THE ISSUE. IF THE CARRIER RESOLVES THE CLAIM, OPTIONS OF RESHIPMENT OR A REFUND WILL BE DISCUSSED. IF THE CARRIER DOES NOT RESOLVE THE CLAIM, NUDEHAIRCOMPANY CANNOT GUARANTEE THESE OPTIONS WILL BE AVAILABLE.

CONTACT NHCO. - CUSTOMERCARE@NUDEHAIRCOMPANY.COM

PLEASE FEEL FREE TO REACH OUT TO NUDEHAIRCOMPANY VIA EMAIL WITH ANY QUESTIONS AND CONCERNS REGARDING ORDERS. NUDEHAIRCOMPANY WILL BE SURE TO RESPOND IN 24-48 HOURS.

PHISHING ATTEMPTS

NUDEHAIRCOMPANY WILL NEVER REQUEST URGENT PAYMENT, SEND UNUSUAL PAYMENT INSTRUCTIONS, OR SEND EMAILS CONSISTING OF GRAMMATICAL/SPELLING ERRORS. ALL EMAILS SENT TO CUSTOMERS ARE AUTOMATICALLY GENERATED AFTER A PURCHASE HAS BEEN MADE. THIS IS DONE TO INFORM THE CUSTOMER OF PAYMENT SUCCESS/FAILURE, AS WELL AS ANYTHING SHIPPING-RELATED FROM A “NON-REPLY” EMAIL ADDRESS. IF NUDEHAIRCOMPANY REACHES OUT TO A CUSTOMER, ORDER DETAILS WILL BE PROVIDED.